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VIP XD Appendix | en 63

Bosch Security Systems Installation and Operating Manual DOC | V4.0 | 2009.06

8 Appendix

8.1 Troubleshooting

If you are unable to resolve a malfunction, please contact your supplier or systems integrator,

or go directly to Bosch Security Systems Customer Service.

You can view a range of information about your unit version on the System Overview page

(see Section 5.23 System Overview, page 51). Make a note of this information before

contacting Customer Service. You can download an internal maintenance log from the unit on

the Maintenance page if you wish to send it to Customer Service by e-mail (see

Section Maintenance log, page 50).

The following table is intended to help you identify the causes of malfunctions and correct

them where possible.

Malfunction Possible causes Recommended solution

No connection between

the unit and terminal

program.

Incorrect cable connections. Check all cables, plugs,

contacts, terminals and

connections.

The computer's serial interface

is not connected.

Check the other serial interface.

Interface parameters do not

match.

If necessary select a different

interface and make sure that the

computer's interface parameters

match those of the unit. Try the

following standard parameters:

19,200 baud, 8 data bits, no

parity, 1 stop bit. Next,

disconnect the unit from the

power supply and reconnect it

again after a few seconds.

No image on the monitor. Monitor error. Connect local camera or other

video source to the monitor and

check the monitor function.

Faulty cable connections. Check all cables, plugs, contacts

and connections.

No connection

established, no image

transmission.

The unit's configuration. Check all configuration

parameters.

Faulty installation. Check all cables, plugs, contacts

and connections.

Wrong IP address. Check the IP addresses

(terminal program).

Faulty data transmission within

the LAN.

Check the data transmission

with ping.

The maximum number of

connections has been reached.

Wait until there is a free

connection and then call the

sender again.

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VCS VIP 1000 Manuel d'utilisateur Page 63

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