VCS VIP 1000 Guide de l'utilisateur télécharger pdf (Page 111)

VIP 1000 111

Appendix 13

Troubleshooting

If you cannot correct a malfunction, please contact your supplier, system

integrator or VCS customer service ([email protected]).

The version numbers of the internal processors can be viewed on a special page.

Please note this information before contacting Customer Service.

– In the address field of the browser, append /version.htm to the IP address

of the unit (e.g. 192.168.0.12/version.htm) and press Enter.

– Write down the information or print out the page.

The following table is intended to help you identify the causes of malfunctions and

correct them where possible.

Problem Possible Causes Solution

No connection

between the unit and

terminal program.

Faulty cable connections. Check all cables, plugs, contacts

and connections.

The computer's serial

interface is not connected.

Check the other serial interfaces.

Interface parameters do not

match.

Select a different COM port if

necessary and make sure that the

computer's interface parameters

match those of the unit. You can also

try the following standard

parameters: 19,200 baud, 8 data

bits, no parity, 1 stop bit. After that,

switch off the power to the unit and

switch it on again after a couple of

seconds.

No image

transmission from

the target location.

Defective camera. Connect a local monitor and check

the camera function.

Faulty cable connections. Check all cables, plugs, contacts

and connections.

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VCS VIP 1000 Guide de l'utilisateur Page 111